When agents are unavailable, callers need to know that their concerns will be heard. You can put their mind at ease with Gradient voicemail system, which routes callers to voicemails when agents cannot answer the phone. The system is fully customizable and can be easily shapedto meet your business needs.
Some features of Gradient contact center suite:
That allow you to customize greetings via our text-to-speech option or by recording your own greeting.
Which automatically transcribes all messages plus includes the message on the caller’s activity list and emails it to your preferred agent.
That enable you to establish parameters based on your availability. For example, you can disable voicemail altogether or allow callers to leave voicemails only during certain times.
Which sends you alerts of voicemails by email. This option keeps you informed so calls can be returned promptly.
Which includes voicemail management. Agents can view, manage and download voicemails online, whenever they want.
Which allows you to designate specific team members to followup on voicemails.